HySea is our abbreviation for Hydrology Research, Hydrology involves the study of the movement of water and the impact of human activity on water which reflects on our passion of watersports.
It all began with a love of the water. There are so many ways to enjoy water, we have yet to find one we don’t appreciate.
We are in Austin Texas which allows for efficient shipping all over the country.
8711 Burnet Road, Suite G-80 Austin, TX 78757
Returns and Exchanges
Ship it back to us in its original packaging:
FedEx/UPS/USPS
HySea
8711 Burnet Road Suite G80
Austin, TX 78757
Ship your return and go take a session! We will process your return or exchange within 48 hours from when it gets delivered to HySea.
HySea RETURN & EXCHANGE POLICY
Looking to return or exchange a product you bought from us? NO PROBLEM!
You have 30 days from the date of purchase to make sure what you ordered from HySea is right for you. You have the option to return your order for a refund, store credit, or exchange it for the right size. The product must be brand new and with the original tags or packaging. You are responsible for return shipping and any damage that might occur on the way back so make sure you pack it with LOVE like we do. We will return/refund the full amount you paid less the shipping cost.
WARRANTY CLAIMS
A warranty claim is initiated by emailing a digital photo of the damaged gear, a photo of the whole product, description of the damage, how the damage occurred, the product's serial number, and your original invoice to info@hysea.co . All merchandise returned for warranty replacement or repairs must bear a Case Number (CAS#) which the Customer Service Department will issue you, on the outside of the package and on the invoice. Warranty returns without CAS#s will not be accepted. You are responsible for shipping charges for returned product.
INTERNATIONAL ORDERS
Duties and taxes associated with shipping to your country may increase the cost of your order. You are responsible for paying all import tariffs, duties, taxes, brokerage fees and any other costs related to delivering product to you; these costs are in addition to the cost of your order. You are responsible for return freight charges should you refuse delivery of any product, or if any product is unable to be delivered to you.
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